PRIVACY POLICY
Effective Date: 20th February 2026
This Privacy Policy explains how Lovely Incense (“we”, “our”, “us”) collects, uses, processes, stores, protects, and manages your personal information when you access, browse, or make a purchase from www.lovelyincense.com (the “Site”).
Lovely Incense respects your privacy and is committed to safeguarding personal data in accordance with the Privacy Act, 2018 (2075) of Nepal, and any other applicable laws and regulatory requirements.
By accessing or using our Site, you acknowledge that you have read, understood, and agreed to the practices described in this Privacy Policy.
We collect personal information only to the extent necessary to provide our products, services, and a secure and efficient online experience.
When you interact with our website, place an order, subscribe to updates, or contact us, we may collect the following information:
Full Name
Billing Address
Shipping Address
Email Address
Phone Number
Payment Information (processed securely via authorized third-party payment providers)
Order and Transaction History
Customer support communications
Any other information voluntarily provided by you
We ensure that the information collected is relevant, accurate, and limited to what is required for legitimate business purposes.
When you access our Site, certain technical data may automatically be collected, including:
Internet Protocol (IP) address
Browser type and version
Device type and operating system
Pages visited and navigation patterns
Date and time of access
Referral URLs
Cookies and tracking technologies
This data is primarily used for website security, analytics, fraud prevention, and improving overall user experience.
In accordance with Nepal’s Privacy Act, 2018, Lovely Incense processes personal data based on:
Your explicit or implied consent
The necessity of fulfilling contractual obligations (such as processing orders)
Compliance with legal and regulatory requirements
Legitimate business interests that do not override your fundamental rights
Where processing is based on consent, you may withdraw such consent at any time by contacting us.
We use collected information for the following purposes:
To process, confirm, and deliver customer orders
To provide customer service and respond to inquiries
To send transactional emails and shipping notifications
To improve our products, website functionality, and user experience
To conduct internal business analysis and market research
To send marketing communications where consent has been provided
To detect, prevent, and investigate fraudulent or unauthorized activities
To comply with applicable laws and regulatory obligations
Lovely Incense strictly does not sell, lease, or trade personal information to unrelated third parties for commercial gain.
All financial transactions are processed through secure and trusted third-party payment gateways that comply with international security standards.
We do not store complete credit or debit card numbers on our servers.
Sensitive data is transmitted using encryption protocols such as Secure Socket Layer (SSL) technology.
While we implement reasonable safeguards, users acknowledge that no digital transmission or storage system is entirely risk-free.
Our Site uses cookies and similar technologies to:
Maintain session functionality
Remember user preferences
Improve website performance
Analyze traffic patterns
Enhance customer experience
Users may modify browser settings to refuse cookies; however, certain features of the website may not function as intended if cookies are disabled.
We may disclose personal information only when necessary and under controlled circumstances, including:
Shipping and courier partners for order delivery
Payment service providers for transaction processing
Website hosting and IT service providers
Government or regulatory authorities when required by Nepal law
Legal advisors or enforcement agencies in case of disputes or investigations
All third parties are required to maintain confidentiality and comply with data protection obligations.
Lovely Incense retains personal information only for the period necessary to fulfill the purposes for which it was collected, including:
Completion of transactions
Taxation and accounting compliance under Nepal law
Resolution of disputes
Enforcement of contractual obligations
Upon expiration of the retention period, personal data is securely deleted, destroyed, or anonymized in a manner that prevents unauthorized access or reconstruction.
Under Nepal’s Privacy Act, 2018 (2075), you have the right to:
Request access to your personal information
Request correction or updating of inaccurate data
Request deletion of data where legally permissible
Withdraw consent for marketing communications
Inquire about how your data is being processed
Requests may be submitted to:
info@lovelyincense.com
We may request identity verification before processing such requests to ensure data security.
Lovely Incense does not knowingly collect or solicit personal information from individuals under the age of 18.
If we become aware that personal data from a minor has been collected without appropriate consent, we will take prompt steps to delete such information from our systems.
Our website may contain links to third-party websites for informational or commercial purposes.
Lovely Incense is not responsible for the privacy practices, security measures, or content of such external sites. Users are encouraged to review the privacy policies of any third-party websites they visit.
We implement appropriate administrative, technical, and physical safeguards to protect personal data from:
Unauthorized access
Accidental loss
Misuse or alteration
Unauthorized disclosure
Access to personal data is restricted to authorized personnel who require such access for legitimate operational purposes. Employees and contractors are bound by confidentiality obligations.
This Privacy Policy may be updated periodically to reflect changes in legal requirements, technological developments, or operational practices.
Any updates will be posted on this page with a revised effective date. Continued use of the Site following any changes indicates acceptance of the updated policy.
Lovely Incense maintains a structured compliance framework for personal data protection.
We establish and enforce internal policies, procedures, and operational guidelines to ensure that personal data is collected lawfully, processed fairly, and stored securely.
Employees, partners, and service providers who handle personal data receive appropriate guidance and awareness regarding confidentiality and responsible data management practices. Access to sensitive information is limited strictly on a need-to-know basis.
We conduct periodic reviews of our data protection measures to ensure compliance with Nepal’s Privacy Act and to continuously improve our privacy standards in line with evolving industry practices and technological advancements.
For any questions, concerns, or requests regarding this Privacy Policy, please contact:
Lovely Incense
Email: info@lovelyincense.com
Address: Lovely Incense, P866+FFM, Thamel Marg, Kathmandu 44600, Nepal